Effective Date: January 14, 2024

Overview:
Welcome to Arcrow Interactive! We strive to provide high-quality digital products and services to our valued customers. Your satisfaction is our priority, and we understand that circumstances may arise where a refund is necessary. This Refunds Policy outlines the process, conditions, and timeframes for requesting a refund.

1. Eligibility:

Refunds are applicable only for digital products and services purchased directly from Arcrow Interactive.
To be eligible for a refund, the request must be made within 30 days from the date of purchase.

2. Refund Process:
To initiate a refund, please follow these steps:

Send an email to [email protected] with the subject line “Refund Request.”
Provide your order number, the product or service you’re seeking a refund for, and a brief explanation of the reason for the refund request.
Our customer support team will review your request and respond within 3 business days.

3. Refund Conditions:

Refunds will be processed based on the original payment method used during the purchase.
Any promotional discounts applied during the purchase will be deducted from the refund amount.
Refunds are not applicable for products or services explicitly marked as non-refundable.
Arcrow Interactive reserves the right to decline a refund request if it does not meet the eligibility criteria or if there is evidence of misuse.

4. Refund Timeframe:
Once approved, refunds will be processed within 7 business days. The actual time it takes for the funds to appear in your account may vary depending on your payment method.

5. No Refund Situations:
No refunds will be provided in the following situations:

After 30 days from the date of purchase.
If the product or service has been substantially consumed or downloaded.
If the refund request is for reasons unrelated to the quality or functionality of the product or service.

6. Contact Information:
For any questions or concerns regarding refunds, you can contact our customer support team at:

Email: [email protected]

7. Address:
Arcrow Interactive
5841 Bogra Bazar Rd,
Bogura, BD.

Note: This Refunds Policy is subject to change, and any updates will be posted on our website. Please review this policy periodically for any changes.